Frequently Asked Questions
Do you accept credit cards?
We accept credit cards for hotel services and food and beverages.
Do the rooms have air conditioning?
Yes, all our rooms have air conditioning.
Do the rooms have televisions?
Our rooms have flat-screen televisions with cable service.
Do you have rooms with more than two beds?
We only have rooms with one king-size bed or two double beds.
Is breakfast included in the room rate?
Breakfast is not included in the room rate. Achiote Restaurant offers à la carte breakfast, and prices may vary.
How many guests and beds can each room accommodate?
We offer rooms with two double beds for up to four guests, as well as rooms with one king-size bed for two guests.
I booked through a platform (Booking, Expedia, etc.). Can I confirm my reservation?
We will be happy to assist you by phone or direct message through our Facebook page.
At what age do children pay for accommodation?
Children aged 2 to 11 pay US$5.00 for accommodation.
Do you provide baby cribs?
Yes, we offer cribs, which must be reserved in advance.
Is the rate per room or per person?
The room rate covers two guests, plus 10% INGUAT tax and 12% VAT.
Do you offer honeymoon packages?
We design personalized packages around our guests' preferences. These packages require advance planning.
Do you offer group discounts?
We offer complimentary accommodation and transportation for groups of more than 15 people.
Do rooms have private bathrooms and hot water?
All rooms have private bathrooms with hot and cold water.
Is the pool open to the public?
The pool is exclusively for hotel guests.
Do you have an elevator?
We have preserved the building's classic architecture, which does not allow for the installation of an elevator.
What are the check-in and check-out times?
Check-in is at 3:00 p.m. and check-out is at 11:00 a.m.
Can I store my luggage before check-in or after check-out?
We will be happy to store your luggage temporarily.
Do your restaurants serve local food?
Our restaurants feature iconic regional dishes and ingredients interpreted through contemporary international cuisine.
What is the average price of dishes at your restaurants?
Main dishes generally cost between Q80.00 and Q120.00.
Do you have an event hall?
We do not have a dedicated event hall, but some of our venues can accommodate private events with advance planning.
Do you offer laundry service?
We do not have an on-site laundry, but we can arrange service with a nearby laundry provider.
Do I have to pay for transportation from the bus terminal or airport?
We offer complimentary airport transportation when scheduled at least eight hours in advance.
Please note: Due to irregular schedules, we do not offer transportation from the bus terminal.
Is there a charge for transfers between your hotels?
We offer shared transportation from Mundo Maya International Airport
to our Jungle Lodge hotel at the following times:
From the airport to Tikal:
7:30 am
10:35am
14:00 hrs
17:00 hrs
20:00 hrs
From Tikal to the airport:
5:00 am
8:15 am
11:00 am
14:00 hrs
18:00 hrs
The journey takes 1 hour and 15 minutes.
Each shuttle waits for the arrival of the four flights from
Guatemala City.
The cost is US$15.00 per person one way or US$25.00
per person round trip.
Please note that the estimated journey between
Mundo Maya Airport and Jungle Lodge Hotel is one hour.
For greater safety and convenience, we recommend booking at least two days
in advance.
What attractions are near or on Isla de Flores?
Isla de Flores is surrounded by countless cultural and natural attractions. We will gladly recommend and arrange tours. You may also want to consider the following options.
- Tayasal Viewpoint
- El Chechenal Beach
- Lake Tour
- Petencito Zoo
- Ixpanpajul Hanging Bridges
- Blue Crater
- Helicopter tour to El Mirador archaeological site
- Yaxhá archaeological site